Al Ansari Exchange: Balance Check, ATM Card & Services Guide 2026 

The PayPlus card by Al Ansari Exchange supports balance checks, ATM withdrawals, and international money transfers through a structured set of verified 2026 procedures.

Cardholders access services via the Al Ansari mobile app, registered branch locations across the UAE, or designated ATM networks.

Errors in any step result in delays or fees.

What Is the Al Ansari Exchange PayPlus Card?

The Al Ansari Exchange PayPlus Card is a Visa-powered prepaid payroll card issued by Al Ansari Exchange to support salary disbursement for businesses in the UAE. Al Ansari Exchange operates under the regulatory framework of the Ministry of Human Resources and Emiratisation (MOHRE), aligning the card with Wages Protection System (WPS) compliance requirements across all participating employers.

How Does the PayPlus Card Support WPS Compliance?

The PayPlus Card supports WPS compliance by enabling employers to disburse salaries through a MOHRE-approved channel. The card functions as a stored value instrument, meaning employers load funds directly onto the card balance rather than transferring money into a conventional bank account. Businesses operating under WPS directives, including construction firms, hospitality companies, and retail employers, qualify to issue this card to their workforce.

What Transactions Can You Perform With the PayPlus Card?

The PayPlus Card supports 3 primary transaction types across Visa-enabled platforms worldwide:

• Completing retail purchases at point-of-sale terminals
• Withdrawing cash at ATMs displaying the Visa logo
• Processing payments on e-commerce platforms including online retailers, subscription services, and digital marketplaces

The card holds a maximum balance of AED 199,999, providing capacity for high-value payroll cycles covering industries such as construction, logistics, and facility management.

What Fees Apply to the PayPlus Card?

The PayPlus Card operates without hidden fees charged to the cardholder. Employers absorb the administrative costs of card issuance, meaning cardholders receive access to their full salary balance. Cardholders should verify specific ATM withdrawal limits and transaction fees directly with Al Ansari Exchange before initiating withdrawals at third-party ATM networks.

How to Check Your Al Ansari PayPlus Balance Online

Visit the official Al Ansari Exchange website to check your PayPlus balance online. Select “Send Money Online” from the available options. Choose your customer type from the provided categories. Log in using your registered username and password. UAE PASS is accepted as an alternative login method for account access. Locate the Card section within your account dashboard. Your current PayPlus balance is displayed in the Card section. Transaction history is also available for review in the same section.

Website Login Steps

How Do You Log In to the Website?

Enter your username and password on the login page to begin authentication. Users can complete login through 3 available methods, including standard credential entry, biometric recognition, and OTP verification. The dashboard loads automatically after the system confirms your identity.

Follow these steps to log in:

1. Enter your registered username on the login page
2. Enter your password in the designated field
3. Select biometric login if your device supports this option
4. Receive your OTP through your registered UAE mobile number
5. Submit the OTP to confirm your identity and access your account

What Happens After You Log In?

Your dashboard loads automatically and displays real-time balance updates with 0 additional fees. The system grants full account access after identity confirmation through OTP verification.

Login access includes these features:

• View real-time balance updates without additional steps
• Access account functionality through the website or the Al Ansari Exchange app
• Complete identity verification through your registered UAE mobile number

Does the Al Ansari Exchange App Use the Same Login Process?

The Al Ansari Exchange app follows the same login process as the website. Both platforms, including the website and the mobile app, require credential entry, biometric authentication where supported, and OTP verification through a UAE mobile number.

UAE PASS Access

How Do You Use UAE PASS to Access Your Al Ansari PayPlus Account?

UAE PASS authenticates your identity using your Emirates ID credentials, removing the need to enter your registered mobile number manually. The UAE government developed UAE PASS as the country’s official digital identity platform, now used across more than 5,000 government and private sector services, according to the UAE Digital Government Authority.

To log in using UAE PASS, follow these steps:

1. Open the Al Ansari PayPlus login page on your device.
2. Select the UAE PASS option instead of the standard mobile number entry.
3. Confirm your identity through the UAE PASS app using your Emirates ID credentials.
4. Access your account dashboard, which displays your balance, recent salary deposits, and payment history in real time.

Logging in through UAE PASS gives you access to the same account information available through standard login, including details such as:

• Current card balance
• Recent payroll or WPS salary deposits
• Payment history records

The table below compares the 2 available login methods for Al Ansari PayPlus:

Both login methods display the same payroll or WPS salary card section immediately after completing authentication.

Viewing Transaction History

How Can You View Your Al Ansari PayPlus Transaction History?

You can view your Al Ansari PayPlus transaction history through 4 methods: the website, the mobile app, a branch visit, or the call center. Al Ansari Financial Exchange offers multiple access points to support cardholders who need to review payment records, including salary credits, purchase history, and balance updates.

What Steps Do You Follow to Check Your Balance on the Mobile App?

The mobile app provides free access to your PayPlus transaction history in 3 steps. This method supports real-time visibility into account activity, including purchases, credits, and transfers.

1. Log in to the Al Ansari PayPlus mobile app using your registered credentials.
2. Select the PayPlus card from your account dashboard.
3. Navigate to the transaction history section to review entries, including recent credits, deductions, and pending transactions.

The app also delivers real-time notifications for account activity, such as salary deposits, payment confirmations, and withdrawal alerts.

Are There Any Costs Associated With Checking Your PayPlus Balance?

All balance inquiry methods are free except ATM-based checks, which carry applicable Visa network fees. Cardholders can access transaction records at 0 cost through channels including the mobile app, the official website, and branch visits.

• Access balance details using the website, the mobile app, or a branch counter.
• Review transaction records through the call center, available 24 hours a day with PIN-based identity verification.
• Confirm payroll deposit status by visiting eExchange.ae directly.

ATM inquiries connect through the Visa network and apply standard service charges set by the network provider.

How to Check Your Balance on the Al Ansari Mobile App

How Do You Check Your Balance on the Al Ansari Mobile App?

Open the app, log in to your account, and tap the “Balance Inquiry” or “View Balance” option on your dashboard. This action displays your current balance for account types including salary cards, PayPlus cards, and prepaid cards. The balance updates in real time, pulling live data directly from your account at the moment of inquiry.

Follow these steps to check your balance:

1. Open the Al Ansari mobile app on your device.
2. Log in using your registered credentials, including your username and password.
3. Navigate to your account dashboard after successful login.
4. Locate the “Balance Inquiry” or “View Balance” option on the dashboard.
5. Tap the option to display your current balance and recent transactions.

What Information Does the Balance Screen Display?

The balance screen shows your current account balance and a log of recent transactions, including transfers, bill payments, and card loads. This gives you a complete view of account activity without requiring a visit to a physical location such as a branch or ATM.

The balance inquiry feature provides:

• Real-time balance data updated at the moment of each inquiry
• Transaction history covering recent activities such as payments, transfers, and deposits
• Access to multiple card balances including salary cards and PayPlus cards

What Other Features Are Available in the Same App?

The Al Ansari mobile app supports financial tasks beyond balance checks, including bill payments, money transfers, and prepaid card management. These functions are available 24 hours a day, 7 days a week, at no additional cost to the user.

How Do You Contact Support If You Encounter an Issue?

Reach Al Ansari customer support through 2 direct channels: calling 600 54 6000 or emailing hello.app@alansari.ae. Both options connect you to assistance for issues related to balance inquiries, login problems, or transaction errors.

Contact options include:

• Call the support line at 600 54 6000 for immediate assistance with issues such as login failures, balance errors, and card problems
• Email hello.app@alansari.ae for non-urgent matters such as account queries and feature guidance

How to Use Your PayPlus Card at a FAB ATM

How do you activate your PayPlus card at a FAB ATM?

Select the activate or change PIN option and follow the on-screen steps to complete activation. FAB ATMs guide users through a structured PIN setup process, requiring card insertion and numeric input at each stage.

How do you withdraw cash using your PayPlus card at a FAB ATM?

Select the withdrawal option and choose an amount within your available funds. FAB ATMs support withdrawal transactions in standard denominations, including 50, 100, and 200 AED notes.

Withdrawal fees apply at all ATM locations, including standard FAB ATMs, third-party machines, and international terminals, unless you are withdrawing at an Al Ansari branch.

What fees apply when using your PayPlus card at a FAB ATM?

Fees vary depending on the transaction type and ATM location. Review the table below for a breakdown of applicable charges.

How accurate is the balance shown at a FAB ATM?

The displayed balance does not reflect pending or reserved amounts, such as recent purchases, pre-authorizations, or scheduled payments. Track all transactions through the Al Ansari app to maintain an accurate record of your available funds.

Where can you use your PayPlus card at FAB ATMs?

Your card works at every ATM worldwide that displays the Visa logo, including machines in the UAE, Europe, and Asia. Insert your card at any Visa-enabled ATM to access withdrawal and inquiry services.

ATM Fees and Free Balance Inquiry Limits Explained

Domestic ATM withdrawals cost 5 AED for TravelCard users. PayPlus cardholders pay 2 AED plus VAT for domestic withdrawals. International withdrawals outside the GCC cost 15 AED plus VAT. Withdrawals within the GCC cost 6 AED plus VAT. No specified monthly limit applies to free balance inquiries. Balance inquiries are available at no cost through the app’s soft copy statement feature. Email and SMS alerts also provide free balance information. Withdrawals at AAE branches incur no fee. ATM operators may apply additional fees on top of Al Ansari’s standard ATM rates.

Free Inquiry Monthly Limits

How Many Free ATM Balance Inquiries Does My PayPlus Card Allow Each Month?

Your PayPlus card includes 2 free ATM balance inquiries per month. Al Ansari Exchange applies this limit to standard ATM inquiry transactions, after which each additional check generates a fee. Tracking your inquiry count helps you avoid charges by switching to alternative methods before reaching the limit.

What Free Alternatives Can I Use After Reaching My 2 Monthly ATM Inquiries?

Three no-cost alternatives are available: the Al Ansari mobile app, the Al Ansari online portal, and in-branch visits. Each option provides balance access with no monthly inquiry caps, unlike ATMs, which restrict free checks to 2 per month.

Use the Al Ansari mobile app to access these features at no cost:

• View real-time balance updates
• Review recent transaction history
• Access account details without inquiry limits

Use the Al Ansari online portal to access these features at no cost:

• Check balance at any time
• Review account activity, including credits, debits, and pending transactions
• Log in without triggering fee-generating inquiries

Can I Check My PayPlus Balance for Free at an Al Ansari Branch?

Yes, visiting any Al Ansari Exchange branch provides a free balance inquiry with no appointment required. Branch staff members process balance requests directly, giving you account visibility without using your 2 monthly ATM inquiry allowances or incurring additional fees.

ATM Fee Breakdown

Knowing your free inquiry limits is only part of managing PayPlus costs. You also need to understand what fees apply when you use an ATM.

What fees does PayPlus charge for ATM transactions?

PayPlus charges fees ranging from AED 2.00 to AED 15.00 per ATM transaction, depending on the transaction type and location. All fees include VAT and apply per individual transaction, meaning costs accumulate across repeated uses such as daily withdrawals, balance checks, and GCC transfers.

ATM operators may also charge supplementary fees beyond what Al Ansari Exchange collects. These operator fees are separate charges applied at the point of transaction and are not controlled by Al Ansari Exchange.

What withdrawal limits apply to PayPlus cardholders?

The daily withdrawal limit across all PayPlus cards is USD 2,500. This limit applies collectively across all cards held, including primary cards, supplementary cards, and linked accounts. Fees are deducted directly from your wallet balance. Al Ansari Exchange converts the fee amount at the applicable exchange rate if your wallet balance is insufficient to cover the charge.

Avoiding Extra Charges

How Can You Avoid Extra ATM Fees on Your PayPlus Wallet?

Use the mobile app, online account management, or SMS and email alerts to check your balance at no cost. Al Ansari Exchange charges a 2 AED inquiry fee for balance checks at UAE ATMs, and equivalent fees apply at ATMs abroad. Free digital methods, including the PayPlus mobile app, the online account portal, and SMS or email alert subscriptions, remove the need to visit an ATM for routine balance monitoring.

To reduce ATM fee exposure, follow these steps:

1. Download and access the PayPlus mobile app to check your balance before traveling.
2. Log in to the online account management portal for detailed transaction reviews, including recent payments, transfers, and deductions.
3. Activate SMS or email alerts to receive automatic balance notifications, including low-balance warnings, transaction confirmations, and top-up updates.
4. Configure wallet priorities to manage how deductions are processed across linked accounts or cards.

When ATM use is unavoidable, note the following:

• ATM operators add their own surcharges on top of the standard Al Ansari fee.
• Al Ansari Exchange does not control or absorb third-party operator charges.
• International ATMs may apply additional conversion or access fees beyond the base inquiry cost.

How to Check Your Balance at an Al Ansari Branch

What Do You Need to Bring to Check Your Balance at an Al Ansari Branch?

You need only your PayPlus or Payroll Card to check your balance at any Al Ansari Exchange branch. Al Ansari Exchange operates more than 200 branches across the UAE, including locations inside shopping malls like Dubai Mall, Mall of the Emirates, and Abu Dhabi Mall. No PIN, no minimum account balance, and no prior appointment is required.

To complete a balance check, follow these steps:

1. Locate the nearest Al Ansari Exchange branch, including those inside major shopping malls.
2. Present your card, such as a PayPlus Card or Payroll Card, to a staff member.
3. Request a balance check verbally at the counter.
4. Allow the staff member to verify your identity and display your balance on screen.

What Other Services Can You Access During the Same Visit?

A single branch visit provides access to 4 key services at no additional cost. These services include:

• Receive cash withdrawals without transaction fees
• Send money transfers to international destinations
• Request printed salary statements for official purposes
• Check account balances without minimum thresholds

How Does a Branch Balance Check Compare to an ATM Inquiry?

Branch visits eliminate fees that ATM networks, including third-party ATMs, domestic interbank ATMs, and international ATM networks, may apply to balance inquiries. Plan your visit within standard business hours to access all available services.

Why Your PayPlus Card Is WPS-Compliant

Your PayPlus Card qualifies as WPS-compliant because Al Ansari Exchange holds approved WPS agent status granted by the UAE Ministry of Human Resources and Emiratisation (MOHRE). MOHRE maintains oversight of all wage protection transactions across more than 700,000 registered private sector employers in the UAE, according to the UAE Ministry of Human Resources and Emiratisation Annual Report.

How does the WPS process work for your PayPlus Card?

Your employer submits a Salary Information File (SIF) every 30 days, and MOHRE validates the data before authorizing the transfer to your card. The SIF records 3 specific payment components, including basic pay, allowances, and net salary amount. The system blocks transfers containing wage data that fails validation, protecting workers from unauthorized deductions across all registered employers, such as construction firms, hospitality companies, and retail businesses.

What benefits do you receive through WPS compliance?

WPS compliance delivers 3 direct protections, including payment transparency, dispute readiness, and on-time salary receipt. Workers access funds through Visa-enabled terminals, such as ATMs, retail POS machines, and online payment gateways, without holding a traditional bank account. MOHRE records each transaction, creating a verified payment history that supports formal disputes if wage discrepancies occur across pay periods, including monthly salary cycles, allowance payments, and end-of-service calculations.

What to Do When Your Balance Looks Wrong

Why Does My PayPlus Card Balance Look Wrong?

Cross-check your balance through at least 3 verification methods before concluding a discrepancy exists. Al Ansari Financial Services processes thousands of daily transactions across its network, and balance display errors resolve in the majority of cases once users verify through a second or third channel.

Verify your balance through these methods:

1. Log into the PayPlus app or official website
2. Check balance at a Visa-affiliated ATM
3. Visit a branch and request a free staff-assisted inquiry

What Causes a PayPlus Balance to Show the Wrong Amount?

The 4 most common causes are pending transactions, WPS salary delays, exceeded ATM inquiry limits, and temporary network errors. Pending transactions, such as online purchases, point-of-sale holds, and fuel station pre-authorizations, reduce your available balance before they fully settle, which typically takes 1 to 3 business days.

Common causes include:

• Pending transactions, such as retail holds, online payments, and service pre-authorizations
• WPS salary delays, including late employer submissions, public holiday processing gaps, and bank-side clearing delays
• Exceeded ATM inquiry limits, like daily balance-check caps, network timeouts, and terminal-specific restrictions
• Temporary network errors, including server outages, connectivity drops, and card scheme interruptions

What Evidence Should I Collect Before Reporting a Balance Issue?

Gather transaction references, salary deposit confirmations, and any fee deduction records before contacting support. Having exact figures and reference numbers reduces resolution time and strengthens your case with the complaints team.

Collect the following:

1. Review recent transactions, noting exact dates, amounts, and reference codes
2. Save salary deposit records, including WPS confirmation messages and employer payroll references
3. Document any fee deductions, such as ATM charges, monthly maintenance fees, and transfer costs
4. Record the exact balance discrepancy amount in figures, not approximations

How Do I Report a PayPlus Balance Discrepancy?

Contact Al Ansari Financial Services directly by calling 600546000, available daily from 8:00 AM to midnight, or by emailing complaints@alansari.ae. Providing complete information at first contact reduces back-and-forth communication and accelerates the investigation timeline.

Follow these steps to report the issue:

1. Prepare your registered mobile number, transaction reference numbers, and a written description of the discrepancy
2. Call 600546000 between 8:00 AM and midnight or send a detailed email to complaints@alansari.ae
3. Request and record your complaint reference number, issued within 1 business day
4. Monitor the case for resolution within 30 business days

Use this table to identify the correct escalation path:

Escalate your complaint to Sanadak at www.sanadak.gov.ae only if the issue remains unresolved after 30 business days from the date of your initial complaint reference number.

How to Send Money Abroad With Your Payplus Card

Can You Send Money Abroad Using Your PayPlus Card?

Yes, you can send money abroad using your PayPlus card through 3 available methods, including the Al Ansari Exchange App, third-party platforms like Wise or WorldRemit, and in-person branch visits.

Al Ansari Exchange processes international transfers across selected destinations, including Gulf Cooperation Council countries, South Asian nations, and Southeast Asian markets. For country-specific availability, contact Al Ansari Exchange directly at 600 54 6000.

How Do You Send Money Through the Al Ansari Exchange App?

You send money through the Al Ansari Exchange App by selecting a destination country, entering a transfer amount, and completing the on-screen steps.

1. Download and open the Al Ansari Exchange App
2. Select your destination country from the available list
3. Enter the transfer amount in your preferred currency
4. Choose your PayPlus card as the funding source
5. Follow the remaining prompts to confirm the transfer

Which Third-Party Platforms Accept the PayPlus Card?

Third-party platforms, including Wise and WorldRemit, accept the PayPlus card as a debit card payment method, provided your card meets 3 technical requirements.

Your PayPlus card must include:

• A 16-digit card number
• A printed expiry date
• 3DS (3D Secure) authentication support

Not all prepaid cards meet these requirements. Confirm each detail on your physical card before registering with platforms such as Wise, WorldRemit, or similar services.

Can You Send Money in Person Using Your PayPlus Card?

Yes, you can send money in person by visiting any Al Ansari Exchange branch and presenting your PayPlus card at the counter.

Al Ansari Exchange operates across the UAE, with locations including Dubai, Abu Dhabi, and Sharjah. Branch staff process transfers directly using your card balance.

How to Contact Al Ansari Customer Support

Al Ansari Exchange customers can call the support hotline at 600 54 6000. The hotline operates daily from 8:00 AM to midnight. Customers can visit any Al Ansari Exchange branch across the UAE for in-person assistance. Al Ansari Exchange operates the largest branch network in the UAE. General inquiries can be sent by email to info@alansari.ae. Complaints and disputes can be submitted by email to complaints@alansari.ae.

Phone Support Hotline Details

What phone numbers can you call to reach Al Ansari Exchange support?

Al Ansari Exchange operates 3 dedicated support lines, each assigned to a specific category of concern, including general inquiries, card-related issues, and fraud reporting.

According to Al Ansari Exchange’s published contact directory, the main hotline handles the highest volume of inbound calls, covering complaints, general inquiries, and promotion verification across all 7 days of the week from 8:00 AM to 12:00 MN.

What can you do when you call the FlexiblePay card support line?

Calling +971 4 366 2117 connects you to 4 specific card services, including card activation, unauthorized transaction reporting, dispute filing, and security code retrieval for replacement cards abroad.

Al Ansari Exchange’s FlexiblePay support line is separate from the main hotline to develop faster resolution for card-specific concerns, including lost card reporting, stolen card blocking, and transaction disputes.

What reference number process applies after submitting a complaint?

Complaints submitted through 600 54 6000 receive a reference number within 1 business day.

Al Ansari Exchange assigns reference numbers to enhance complaint tracking, verify submission timestamps, and confirm active case handling for all callers who report concerns through the main hotline.

Branch Visit Assistance

Where can you find an Al Ansari Exchange branch?

Al Ansari Exchange operates 267 branches across the UAE, giving customers access to in-person support in locations close to where they live or work. According to Al Ansari Exchange’s official branch directory, this network spans all seven emirates, including Dubai, Abu Dhabi, and Sharjah.

Visiting a branch supports direct handling of complex requests, including those that phone support cannot fully resolve. Branch services cover specific transactions like money transfers, foreign exchange, prepaid card management, and bill payments.

What languages do Al Ansari Exchange staff speak?

The Al Ansari Exchange team includes over 3,000 employees who provide support in multiple languages, allowing customers to communicate in their preferred language without requiring translation assistance. This multilingual capacity directly supports customers from diverse national backgrounds present across the UAE.

Branch staff develop fluency in languages commonly spoken across the UAE, including Arabic, English, and Hindi. This enhances communication accuracy during financial transactions, reducing errors in transfers, foreign exchange requests, and card-related services.

Where is the Al Ansari Exchange head office located?

The head office is located at Level 7, Al Ansari Business Center, Al Barsha 1, beside Mall of the Emirates, Dubai. This location handles escalated branch concerns, including travel card issues that require head office processing.

Customers visiting the head office can access services covering specific account matters like travel card disputes, corporate exchange inquiries, and account documentation requests.

Online Support Options

How can you contact Al Ansari Exchange without visiting a branch?

You can reach Al Ansari Exchange through phone, email, or online channels, depending on the nature of your inquiry. Al Ansari Exchange provides multiple remote contact options to support customers who submit general inquiries, complaints, fraud reports, and remittance-related requests.

What information do you need to submit an email support request?

You must include 3 specific details in every email submitted to Al Ansari Exchange. Providing complete information allows the support team to assign a reference number within 1 business day for tracking purposes.

Submit the following details in your email:

• Your registered mobile number
• A clear explanation of your issue, including the type of request such as a complaint, inquiry, or fraud report
• Relevant transaction details, including transaction ID, date, and amount

How do you submit a cancellation request or escalate an unresolved issue?

You can submit cancellation requests through the website at www.alansariexchange.com or through the mobile app’s “Contact Us” option. Both channels connect directly to Al Ansari Exchange’s support team for processing requests such as transaction cancellations, remittance reversals, and service disputes.

Follow these steps to escalate an unresolved issue:

1. Submit your complaint through the hotline at 600 54 6000 or by email to complaints@alansari.ae.
2. Record the reference number provided within 1 business day of submission.
3. Monitor the status of your complaint for up to 30 business days.
4. Access www.sanadak.gov.ae to escalate your case to Sanadak, the complaints regulator for financial services including exchange houses, payment providers, and licensed remittance companies, if your issue remains unresolved after 30 business days.

Final Words

The Al Ansari PayPlus card provides balance checks, cash withdrawals, and international money transfers through a single WPS-compliant prepaid solution.

The Al Ansari PayPlus card operates without requiring a traditional bank account, making it accessible to salaried workers enrolled in the Wages Protection System.

Three core functions define the card’s utility for users in 2026:

• Balance and account activity are accessible through the Al Ansari mobile app, the online portal, FAB ATMs, and in-person at Al Ansari Exchange branches.
• Cash withdrawals are available at FAB ATMs across the UAE network.
• International remittances are processed directly through the card, supporting cross-border transfers.

The Al Ansari PayPlus card is a WPS-compliant payroll tool valid for use across the UAE in 2026.